Frequently Asked Questions

How will a chatbot benefit my business?

"A chatbot can transform how you interact with customers by providing instant responses 24/7. This means your customers never have to wait for support, and you can free up time to focus on more important tasks. Whether answering common questions, scheduling appointments, or capturing leads, chatbots improve customer engagement, helping your business feel more responsive and efficient."

How long does it take to set up a chatbot or CRM?

"For a basic setup, a chatbot or CRM can be up and running within 2-3 weeks, depending on your specific requirements. More advanced setups, such as chatbots with custom workflows or CRMs with full integrations, may take longer. We’ll provide a clear timeline during the consultation phase so you’ll know exactly what to expect."

Can a chatbot be customized for my specific business needs?

"Yes! We build chatbots tailored specifically to your business's unique needs. Whether you need a chatbot to answer FAQs, schedule consultations, or generate leads, we design it to align with your workflow and customer interactions, making it feel like an extension of your brand."

Can my automation workflows grow as my business scales?

"Absolutely! Our automation workflows are designed to scale with your business. As your operations grow and you take on more customers, we can easily add or adjust workflows to handle increased demand, allowing you to continue feeling in control without being overwhelmed by the additional workload.".

How can a CRM help my business stay organized?

"A CRM (Customer Relationship Management system) helps you centralize all your customer information in one place, making it easier to manage leads, track interactions, and automate follow-ups. With a CRM, you'll feel in control of your customer relationships, improving your ability to nurture leads and build long-term connections."

Can automation workflows handle posting to multiple social media platforms at once?

"Yes! One of the most powerful features of automation is its ability to handle intricate workflows, such as posting to multiple social media platforms simultaneously. With a single post, you can automate the publishing process across platforms like Facebook, Instagram, Twitter, and LinkedIn, ensuring your messaging is consistent and saving you time. This can also include scheduling posts, managing content calendars, and even tracking engagement—all from a single dashboard."

How much does it cost to set up a chatbot or CRM?

"Our pricing is designed to fit small business budgets. A basic chatbot setup starts at $500, while a basic CRM setup starts at $1,000. The final cost depends on the complexity of your requirements, but we’ll work with you to create a solution that fits your budget while delivering maximum value."

Do you provide ongoing support for chatbots and CRM systems?

"Yes! We offer retainer services to ensure your chatbots, CRM systems, and automation workflows stay optimized and up-to-date. With our ongoing support, you’ll feel confident that your systems are always running smoothly and evolving with your business."

How do chatbots integrate with my website or social media?

"Our chatbots can seamlessly integrate with your website, social media platforms, and CRM systems. Whether it's through a chat widget on your website or direct messaging on platforms like Facebook, we ensure that the chatbot fits perfectly into your existing digital ecosystem and provides a smooth user experience."

Will a chatbot replace my customer service team?

"No, a chatbot is designed to complement your customer service team, not replace it. Chatbots handle simple, repetitive tasks like answering FAQs and booking appointments, freeing up your team to focus on more complex and high-value interactions that require human touch."

Do you offer training on how to use the CRM and automation tools?

"Yes, we provide thorough training on how to use the CRM system and automation workflows once they're set up. This ensures you and your team feel confident in managing the tools and maximizing their effectiveness in your day-to-day operations."

How will I know if automation is right for my business?

"If you're spending too much time on repetitive tasks like follow-up emails, customer onboarding, or order processing, automation could be a game-changer for your business. Automation workflows allow you to streamline these tasks, giving you more time to focus on growth and strategy. During our consultation, we’ll evaluate your needs to see where automation can save you the most time and effort."

How do I get started with GoNxStep Business Solutions?

“Getting started is easy! Simply fill out our Interest Form to schedule a free consultation, and we’ll discuss your needs and how we can help you streamline your business with digital solutions.”

Get in Touch

Feel free to reach out to us with any inquiries about automating your business processes and enhancing customer interactions. Click here to get started today with a free consultation!

info@gonxstep.com

Support

(562)204-6079